WHY TRAIN WITH VELOCITY 360?

Certified Provider.
Quality-Assured Training.

Velocity 360 training products are developed within our ISO 9001:2015 quality management system, certified by NQA, an ANAB-accredited certification body. We are also an Exemplar Global Certified Training Provider for select training programs.

Exemplar Global, NQA ISO 9001 and ANAB accreditation credentials

Program Overview

This four-course program provides practical instruction in ISO/IEC 20000-1:2018 IT service management requirements and lead auditing, ISO 31000 risk management, documentation and data integrity, and FMEA.

Designed for IT service management, quality, audit, risk, compliance, and operations professionals who support reliable service delivery, management-system effectiveness, and continual improvement.

What This Program Helps You Do

Interpret ISO/IEC 20000-1:2018 requirements and lead ITSM audits using ISO 19011:2026 guidance.
Apply ISO 31000:2018 principles, framework, and process to IT service management risks.
Strengthen documentation and data integrity using Good Documentation Practice and ALCOA+ principles.
Use FMEA to identify, assess, and reduce service, process, and operational risks.

Courses Included

ISO 20000-1:2018 ITSM Lead Auditor [English] Exemplar Global Certified-26

This On-Demand, 32-hour e-course provides practical instruction in ISO/IEC 20000-1:2018 ITSM requirements and ISO 19011:2026 guidance for conducting and leading audits. Includes a Certificate of Competence. 3.2 CEUs. Language: English.

ISO 31000:2018 Risk Management Guidelines

This On-Demand, 6-hour e-course provides practical instruction in the ISO 31000:2018 principles, framework, and process for managing organizational risk. Includes a Certificate of Competence. 0.6 CEUs. Language: English.

Good Documentation Practice and Data Integrity (ALCOA+)

This On-Demand, 4-hour e-course provides practical instruction in Good Documentation Practice and the ALCOA+ principles of data integrity. Includes a Certificate of Competence. 0.4 CEUs. Language: English.

Failure Mode and Effects Analysis (FMEA)

This On-Demand, 4-hour e-course provides practical instruction in the seven-step FMEA methodology, risk analysis, rating criteria, Action Priority, and auditing FMEA effectiveness. Includes a Certificate of Competence. 0.4 CEUs. Language: English.

Certificate Issue - ISO 20000-1 Certified ITSM Manager [English]-26

This final certificate-issuance step follows successful completion of all prerequisite courses and program requirements. Completing the step issues a Certificate of Competence for ISO 20000-1 Certified ITSM Manager.

img
Program Highlights
  • 4 Quality-Assured Courses
  • On-Demand and Self-Paced
  • 46 Training Hours
  • 4.6 CEUs
  • Language: English
  • 5 Certificates of Competence
Enrollment Benefits:
  • Immediate access after enrollment
  • 12 months of unlimited access—even after completion
  • Certificates issued immediately upon completion
  • No added exam or certificate fees

ISO 20000-1 Certified ITSM Manager Certificate

Earn Five Secure, Digitally Verifiable Certificates

Complete the program to earn the ISO 20000-1 Certified ITSM Manager certificate and four individual course certificates, which can be added to your professional profile.