ISO 20000-1
Exemplar Global Certified Training
ISO/IEC 20000-1 Courses
ISO/IEC 20000-1 is the international standard for Information Technology Service Management (ITSM). It essentially provides a framework for organizations to follow to ensure their IT services are delivered effectively and meet the needs of the business. ISO 20000-1:2018 specifies the requirements for implementing an IT service management system (SMS).
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ISO/IEC 20000-1 Certified ITSM Manager
The ISO 20000-1 Information Technology - Service Management (ITSM) Certified Manager is a 42-hour training program that includes four courses: ISO/IEC 20000-1:2018 Lead Auditor, ISO 31000:2018 Risk Management Guidelines, Good Documentation Practice, and FMEA.
- On Demand / Student-Paced
- 42 hours / 4.2 CEUs
- English
- Exemplar Global Certified
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ISO 20000-1 ITSM Lead Auditor Certification
This 32-hour training course teaches a detailed understanding of the concepts and requirements of the ISO/IEC 20000-1:2018 Information Technology - Service Management, and the principles and practices of leading management systems audits in accordance with ISO 19011:2018 Guidelines for Auditing Management Systems.
- On Demand / Student-Paced
- 32 hours / 3.2 CEUs
- English
- Exemplar Global Certified
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ISO 20000-1 ITSM Internal Auditor Certification
This 24-hour training course teaches a detailed understanding of the concepts and requirements of the ISO/IEC 20000-1:2018 Information Technology - Service Management and ISO 19011:2018 Internal Auditing of Management Systems.
- On Demand / Student-Paced
- 24 hours / 2.4 CEUs
- English
- Exemplar Global Certified
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ISO 20000-1 ITSM Requirements Certification
This 16-hour training course teaches a detailed understanding of the concepts and requirements of the ISO/IEC 20000-1:2018 Information Technology - Service Management standard.
- On Demand / Student Paced
- 16 hours / 1.6 CEUs
- English
- Exemplar Global Certified
