ISO 20000-1:2018 ITSM Requirements [English] Exemplar Global

ISO 20000-1:2018 ITSM Requirements

This On-Demand, 16-hour e-course provides practical instruction in the concepts and requirements of the ISO/IEC 20000-1:2018 Information Technology Service Management System standard. Includes a Certificate of Competence. 1.6 CEUs. Language: English.

Enroll Now — $795 USD

WHY TRAIN WITH VELOCITY 360?

Certified Provider.
Quality-Assured Training.

Velocity 360 training products are developed within our ISO 9001:2015 quality management system, certified by NQA, an ANAB-accredited certification body. We are also an Exemplar Global Certified Training Provider for select training programs.

Exemplar Global, NQA ISO 9001 and ANAB accreditation credentials

Course Curriculum

1. How to use this course
1. ISO 20000-1:2018 Quick Reference Guide
1. ISO 20000-1-CRS QMS_Requirements_Lesson-02
2. ISO 20000-1-CRS QMS_Requirements_Lesson-02_QUIZ
1. ISO 20000-1-CRS QMS_Requirements_Lesson-03a
2. ISO 20000-1-CRS QMS_Requirements_Lesson-03a_QUIZ
3. ISO 20000-1-CRS QMS_Requirements_Lesson-03b
4. ISO 20000-1-CRS QMS_Requirements_Lesson-03b_QUIZ
1. ISO 20000-1-CRS QMS_Requirements_Lesson-04
2. ISO 20000-1-CRS QMS_Requirements_Lesson-04_QUIZ
3. ISO AMEN-Climate Change-2023-CRS XXX_Requirements_AM1_V01
4. ISO AMEN-Climate Change-2023-CRS XXX_Quiz_AM1_V01
1. ISO 20000-1-CRS QMS_Requirements_Lesson-05
2. ISO 20000-1-CRS QMS_Requirements_Lesson-05_QUIZ
1. ISO 20000-1-CRS QMS_Requirements_Lesson-06
2. ISO 20000-1-CRS QMS_Requirements_Lesson-06_QUIZ
1. ISO 20000-1-CRS QMS_Requirements_Lesson-07
2. ISO 20000-1-CRS QMS_Requirements_Lesson-07_QUIZ
1. ISO 20000-1-CRS QMS_Requirements_Lesson-08a
2. ISO 20000-1-CRS QMS_Requirements_Lesson-08a_QUIZ
3. ISO 20000-1-CRS QMS_Requirements_Lesson-08b
4. ISO 20000-1-CRS QMS_Requirements_Lesson-08b_QUIZ
1. ISO 20000-1-CRS QMS_Requirements_Lesson-09
2. ISO 20000-1-CRS QMS_Requirements_Lesson-09_QUIZ
1. ISO 20000-1-CRS QMS_Requirements_Lesson-10
2. ISO 20000-1-CRS QMS_Requirements_Lesson-10_QUIZ
1. Exemplar Global Registration Information
1. Course Wrap-Up & Next Steps

ISO 20000-1:2018 Requirements

$795.00
On Demand / Student-Paced
16 hours / 1.6 CEUs
English
Exemplar Global Certified

Learning Objectives

Understand quality management definitions, concepts, and guidelines for ISO 20000-1:2018
Know the requirements of the ISO 20000-1:2018 standard
Understand the process approach
Know the records required for internal and external audits
Understand audit team leader responsibilities and how to communicate effectively during the audit
Possess the skills to evaluate the competence and skills of auditors and select the audit team members
Realize the roles and responsibilities of the auditor
Be capable of conducting all phases of an audit using a risk-based approach and identifying nonconformances
Understand the requirements for planning the audit and conducting the opening and closing meetings
Know methods to prepare audit conclusions and the audit report

Earn a Verifiable Certificate of Competence

Secure, Digital, and Professionally Shareable

Successfully complete the course to receive a secure, digitally verifiable Certificate of Competence that can be independently validated and added to LinkedIn or another professional profile.

Enroll Now — $795 USD