Course curriculum

  • 1

    Welcome to the course!

    • How to use this course
  • 2

    Introduction

    • ISO 9001-2015-Lesson-01

    • ISO 9001-2015-Lesson-01_QUIZ
  • 3

    Context of the organization

    • ISO 9001-2015-Lesson-02

    • ISO 9001-2015-Lesson-02_QUIZ
  • 4

    Leadership

    • ISO 9001-2015-Lesson-03

    • ISO 9001-2015-Lesson-03_QUIZ
  • 5

    Planning

    • ISO 9001-2015-Lesson-04

    • ISO 9001-2015-Lesson-04_QUIZ
  • 6

    Support

    • ISO 9001-2015-Lesson-05

    • ISO 9001-2015-Lesson-05_QUIZ
  • 7

    Operations

    • ISO 9001-2015-Lesson-06

    • ISO 9001-2015-Lesson-06_QUIZ
  • 8

    Performance evaluation

    • ISO 9001-2015-Lesson-07

    • ISO 9001-2015-Lesson-07_QUIZ
  • 9

    Improvement

    • ISO 9001-2015-Lesson-08

    • ISO 9001-2015-Lesson-08_QUIZ
  • 10

    Annex A

    • ISO 9001-2015-Lesson-09
  • 11

    ISO 19011 Auditing - Welcome, Introduction and Scope

    • ISO 19011-Lesson-01 and 02
  • 12

    ISO 19011 Auditing - Terms and definitions

    • ISO 19011: Lesson 3

    • L3_ISO 19011-2018 QUIZ
  • 13

    ISO 19011 Auditing - Principles of auditing

    • ISO 19011: Lesson 4

    • L4_ISO 19011-2018 QUIZ
  • 14

    ISO 19011 Auditing - Managing an audit programme

    • ISO 19011-Lesson-05a

    • L5a_ISO 19011-2018_QUIZ

    • ISO 19011-Lesson-05b

    • L5b_ISO 19011-2018_QUIZ

    • ISO 19011-Lesson-05c

    • L5c_ISO 19011-2018_QUIZ

    • ISO 19011-Lesson-05d

    • L5d_ISO 19011-2018_QUIZ
  • 15

    ISO 19011: Auditing - Conducting the audit

    • ISO 19011-Lesson-06a

    • ISO 19011-Lesson-06a_QUIZ

    • ISO 19011-Lesson-06b

    • ISO 19011-Lesson-06b_QUIZ

    • ISO 19011-Lesson-06c

    • ISO 19011-Lesson-06c_QUIZ
  • 16

    ISO 19011 Auditing - Competence and evaluation of auditors

    • ISO 19011-Lesson-07a

    • ISO 19011-Lesson-07a_QUIZ

    • ISO 19011-Lesson-07b

    • ISO 19011-Lesson-07b_QUIZ
  • 17

    ISO 19011 Auditing - Annex B

    • ISO 19011-Lesson-Annex

    • Annex B_ISO 19011-2018_QUIZ
  • 18

    ISO 9001 - Case Studies for Auditing

    • ISO 9001 - Case Studies for Auditing

    • ISO 9001 - Case Study Lead Auditor - QUIZ
  • 19

    Student Handouts

    • Student Handout_ISO 9001-2015_Quick Reference

    • Student Handout_ISO 9001-2015_QM Principles

    • Student Handout_ISO 9001-2015_New and Updated Requirements

    • Student Handout_ISO 9001-2015_Annex SL - 2017

    • Student Handout_ISO 9001-2015 Documented Information.pdf

    • Student Handout_Audit Reference
  • 20

    Next steps

    • Congratulations

Learning Objectives - Requirements

Upon completion of this training, students will be able to:

  • Understand quality management definitions, concepts, and guidelines

  • Understand the purpose of the ISO 9000 series

  • Understand the requirements of the ISO 9001:2015 standard

  • Understand the roles and responsibilities of the auditor

  • Understand the seven Quality Management Principles

  • Understand the process approach

  • Auditing to requirements

  • How to identify nonconformities

  • Purpose and content of an audit report

  • Conduct all phases of an audit adopting a risk-based approach, particularly in the section of audit planning

Learning Objectives - Auditing

Upon completion of this training, students will be able to:

  • Prepare and present effective reports

  • Understand the role of objectives, scope and criteria in the audit process

  • How to plan audits and conduct audit team selection

  • Initiate the audit and conducting opening meetings

  • Understand audit team leader responsibilities and communicate effectively during the audit

  • Conduct on-site activities and prepare audit conclusions

  • Conduct closing meetings

  • Report audit results

ISO 9001 Lead Auditor

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